Important Online Booking Conditions

• Prices and Conditions
• Amendment Fees
• Cancellation Process
• Cancellation Fees
• Payment
• Travelling Without Vouchers
• Responsibility
• Photographs
• Identification
• Accommodation Rating

Prices and conditions featured on this website are live at the time of viewing/booking. Prices may change if not booked immediately, as rooms on lower Government rates may sell out. Prices are confirmed when booked. We encourage immediate reservations to allow confirmation at the displayed price.

If we have to change any part of the booking for reasons beyond our control, for example, an Accommodation Supplier overbooks accommodation, we will notify you. If any such changes result in the itinerary costing more than originally booked, this will be covered by AOT Hotels.

Prices listed are per room. Prices are listed in Australian Dollars (A$) inclusive of GST and exclude ancillary services unless stated.

No amendment fees apply to change a booking, however if the amendment results in a room being cancelled inside the cancellation terms, a cancelation fee will apply. See Cancellation Fees below

To cancel a booking, use the "Retrieve Existing Bookings" button and retrieve the booking under the reference or passenger name.

Select "Cancel Booking"

The booking system will respond with "Booking Cancelled"

AOTHotels will confirm the cancellation has been successfully processed along with any fees (refer Cancellation Fees below) via a "Booking Cancellation Notification" to the booker and/or traveller as selected when the booking was originally created. The "Booking Cancellation Notification" will be sent within 24 hours, failure to receive will indicate the cancellation was not processed.

- Valid for 01JUL15-31DEC17:

Applicable to Short Stay Bookings (1-6 Nights) - WOAG & RELOCATIONS

• Capital City & Suburban Properties over 40 rooms, cancellations may be made without penalty up to 2pm on the day of arrival.
• Capital City & Suburban Properties of 40 rooms or less, cancellations may be made without penalty up to 2pm the day prior to arrival.
• Non-Capital City Properties over 40 rooms, cancellations may be made without penalty up to 2pm on the day prior to arrival.
• Non-Capital City Properties between 40 and 20 rooms, cancellations may be made without penalty up to 2pm two days prior to arrival.
• Non-Capital City Properties under 20 rooms, cancellations may be made without penalty up to 2pm three days prior to arrival.

Cancellations, or amendments whilst in house, within these periods or no shows will result in a fee equal to 1 nights room charge.

Applicable to Long Stay Bookings (7+ Nights) - WOAG & RELOCATIONS

WOAG

• Cancel up to 3 days prior - no charge / Cancel up to 2 days prior - fee of 1 night / Cancel within 2 days of arrival - fee of 2 nights
• Cancellations, or amendments whilst in house, within these periods or no shows will result in a fee as per the above.

RELOCATIONS

• Cancellations may be made without penalty up to 2pm the day prior to arrival / Cancel after 2pm - fee of 1 night.
• Cancellations, or amendments whilst in house, within these periods or no shows will result in a fee as per the above.

The cost of room will be billed to AOT Hotels along with any approved ancillary charges or All Charges. Your confirmation outlines all of the services that the accommodation provider has been approved to provide and bill to AOT Hotels. Any other charges not approved must be settled direct with the accommodation provider by the traveller.

As stated above, ancillary charges will be paid for where authorised and per the booking confirmation. If the booking is for “All Charges”, credit card details or a security deposit do not need to be provided as all charges are being bill to AOT Hotels. In any other circumstance, the accommodation provider may choose to take the credit card details or a security deposit to cover any non-authorised ancillary charges

There is no requirement to travel with a voucher. Simply show identification on check in, the accommodation supplier has been pre-advised of your reservation and the ancillary services that have been authorised to charge back to AOT Hotels.

Responsibility

Information featured on this website has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products). In supplying this information to you, we are acting as the agent of such Suppliers. Irrespective of any measures taken by us to ensure the information featured on this site is accurate at the time of publication, we disclaim and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, misdescription and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused.

We do not control the manner in which Products featured within this site are provided. We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

Photographs

Images displayed on this website are included as a guide only. Hotel room photographs are representative only and actual rooms occupied may vary in décor and inclusions from those shown.

Identification

Some Accommodation Suppliers require photo identification to be presented upon check-in.